Return policy and General Question on Ordering Lingerie and Shoes:
Our Easy Return policy :
Returns must be made within 30 days of receipt of the order.
There is no return number requested or email confirmation requested.
Simply Send Your item back for a Refund.
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To Download a copy of our RETURN FORM online :
Click Here To Download And print out a copy of the Return Form.
Item must have original tag attached and UNOPENED or they will not be accepted for return. Item(s) must be unused, unwashed, and in the same condition as received.
All Costumes and Holiday Item are NOT returnable. Costumes can be exchanged for a different size only. See exchange instructions below.
All PANTIES, THONGS, CHAIN MAIL, WIG, TEDDIES, HOSIERY, VINYL, and LEATHER are NOT RETURNABLE, Due to sanitary/health concerns and Federal Laws.
All Returns on High Heels and Boots are subject to a 15% restocking fee.
All Costume returns made without an exchange order will be subject to a 30% restocking fee.
Our Return address is :
Spicy Lingerie Inc
20621 E. Valley. Blvd. # A
Walnut, CA 91789.
We will credit your card usually within 7-10 Business Days upon receipt of product. To keep the lowest price and the free shipping and gift benift, There will be a $3.00 handling fee apply on all lingerie and clothing return. Please note if you do not receive your credit or refund correctly. please email us at help@spicylingerie.com , we will be happy to assist you.
All Express/Priority/International shipping charges are non-refundable. If your order gets returned to us as "refused" or "undeliverable", there will be a $10.00 restocking fee applied to your order. There are NO EXCEPTIONS.
Unless the return is due to a manufacturing defect, or an error on the part
of us or one of our suppliers, items returned MUST be in NEW, UNUSED Condition
with non-damaged packaging. We will NOT accept returns of items with obvious
signs of use. We will not refund the cost of return shipping or
handling, unless the return is due to a manufacturing defect, or an error on
the part of us or one of our suppliers. If you return items in used condition,
you will be responsible for the cost to have them shipped back to you.
If you attempt to return a costume, which is non-returnable, the costume will be shipped back to you, and you will be charged the cost of shipping for sending it back.
For Item that are Not-Returnable such as costumes or holiday special items, You will charge a 30% restocking fee.
For Lingerie Exchange:
Simply Send the item back for a refund to purchase something else, Or simply place a new order and return the unwanted item back to us for refund.
For Halloween Costume Exchange:
All Halloween Costume can be exchange for a different size on the same costume before OCT, 23.
If you wish to exchange a Halloween Costume for a different size simply place a new order for the correct costume before you return the original costume. Before you ship the return order write your new order number on the return form included in the package. Please Note: All returned costumes without a new order number included will shipped back to you at your cost. NO EXCEPTIONS. Also note all exchanges are subject to the standard $3.00 restocking fee.
Q. Still Have A Question?
A. Please feel free to contact us at help@spicylingerie.com with any additional
questions or concerns.
