F.A.Q

Q: How do I know my order has been placed?
A: Once your order has been placed you will receive an order confirmation by email.

Q: Do you offer a printed catalog?
A: Due to our constantly changing selections, and in order to bring our customers the lowest possible prices, we do not offer a printed catalog.

Q: How can I check the status of my order?
A: Follow the link on your order confirmation page updated tracking number or log in to your account to see most updated order status, Or simply contact our customer service at 800-698-8350 or email us at help@spicylingerie. We also have live chat customer service representative during business hour from 9am-5pm PST time Monday-Friday.

Q: When will my backorder arrive?
A: Backordered items are those which our manufacture suppliers are temporary out of stock, usually back order will be ship in 1-2 weeks; some item may take up to 4-6 weeks, if you need an Estimate Arrival Date, Please Contact our Customer service department. But as soon as we receive the item back from the suppliers, we will be ship the item to you, we will not charged the customer for the item until it actually gets ship from our warehouse, All Back Order Will be Keep on Our Back Order List for 6 Month. All back order items will be shipped out with standard shipping method, even if the original order items was shipped by Express/Priority shipping method.

Q: How do I create an account?
A: Use the "Register" link at the top middle of our website.
Then simply follow the instruction to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private.

Q: What is your return policy?
A: Please visit this Return Policy page.