Contact Us


Chat with our Friendly Live Customer Care


PHONE: 909-598-0588

TOLL FREE: 800-698-8350






Customer Service Hours

Monday-Friday 9am-5pm PST

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All e-mails will be replied to by one of our customer care representatives within 24 - 48 hours (excluding weekends and holidays).

Please note, if you do not receive a reply within 48 hours, please carefully check your e-mail filter or junk mail settings to ensure you are not blocking our replies.


Due to the ongoing global health crisis all carriers are experiencing delays across their delivery networks due to increased demand. This includes updates to order tacking and delivery times. For existing orders we do ask that you take this into consideration before contacting our support team, and to allow an additional 2 - 3 days after your estimated delivery time frame before contacting us. All Shipping/Returns processing we may require additional processing time and please note that all shipping carriers are currently experience delivery delay due to the impact of covid-19, this includes any expedite shipping services. We apologized for any inconvenience. Even apart, we'll get through this together! Sending love to all our starlets around the world! XO. Spicy Lingerie.
Use the above e-mail address for questions about products, policies, order status updates, order changes, returns and exchanges or help with using our web site. You're very important to us, so you'll discover that we respond quickly to e-mail inquiries and voicemails during our business hours.

Please remember, you can place your order online with our YAHOO SSL SECURE SERVER, where all your information will be confidential and will not be sold to any organization or other online shopping network.

Discreet and Secure Shopping.

All orders are shipped in plain packaging and the shipping label does not mention our name or the word "lingerie." In fact, there is no clue on the outside of the box as to the contents! You can feel safe having a shipment sent to your home or work address (assuming nobody else opens your mail, of course).

Our Service To You

Spicy Lingerie store is here 24 hours a day, 7 days a week on the web to make online shopping convenient. Our Customer Service and shipping department are open from Monday-Friday 9am-5pm pst time. Spicy Lingerie wants to hear from you! We take online orders & fax orders (626-609-3099). Feel free to contact us anytime if you have any questions, concerns or comments. We will be more than happy to answer questions about anything from sizes to return policies. Spicy Lingerie is the place to shop when you need a special something for a loved one.

With our friendly service and an always-positive attitude, we are here to serve you!